한국어
|
English
제품소개
솔 루 션
응용분야
고객센터
다운로드
제품구매
회사소개
고객센터
>
기술지원
질문&답변 게시판
/ 기술지원
이름
이메일
업체명
연락처
제목
내용
현재 시스템내에 설치된 드라이버는 구매시 들어있는 CD 에 있던 ezVSP3_50A.exe 입니다. 아래는 전달받은 디버그 메시지 입니다. Microsoft (R) Windows Debugger Version 10.0.19041.685 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:문서 9. 서버작업20201203-ETS_MC서버메모리덤프20201203_dumpMEMORY.DMP] Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available. ************* Path validation summary ************** Response Time (ms) Location OK D:SYMBOLS Symbol search path is: D:SYMBOLS Executable search path is: Windows 10 Kernel Version 14393 MP (4 procs) Free x64 Product: Server, suite: TerminalServer SingleUserTS Built by: 14393.3383.amd64fre.rs1_release.191125-1816 Machine Name: Kernel base = 0xfffff800`1a017000 PsLoadedModuleList = 0xfffff800`1a31a020 Debug session time: Wed Dec 2 22:48:23.264 2020 (UTC + 9:00) System Uptime: 10 days 18:29:45.101 Loading Kernel Symbols ............................................................... ................................................................ .................... Loading User Symbols PEB is paged out (Peb.Ldr = 00000000`0034a018). Type ".hh dbgerr001" for details Loading unloaded module list ...... For analysis of this file, run !analyze -v 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff801884af570, Address of the instruction which caused the bugcheck Arg3: ffffd381d4e8cb90, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details Page f00 not present in the dump file. Type ".hh dbgerr004" for details KEY_VALUES_STRING: 1 Key : Analysis.CPU.Sec Value: 4 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on 강민석 Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 4 Key : Analysis.Memory.CommitPeak.Mb Value: 61 Key : Analysis.System Value: CreateObject VIRTUAL_MACHINE: VMware BUGCHECK_CODE: 3b BUGCHECK_P1: c0000005 BUGCHECK_P2: fffff801884af570 BUGCHECK_P3: ffffd381d4e8cb90 BUGCHECK_P4: 0 CONTEXT: ffffd381d4e8cb90 -- (.cxr 0xffffd381d4e8cb90) rax=0000000000000000 rbx=ffffa00c14be41e0 rcx=0000000000000000 rdx=0000000000000002 rsi=ffffd381d4e8d601 rdi=ffffa00c14be42c0 rip=fffff801884af570 rsp=ffffd381d4e8d588 rbp=fffff801884b0f5c r8=0000000000000001 r9=0000000000000000 r10=ffffa00c14be42c0 r11=0000000000000000 r12=ffffa00c14be4100 r13=00000000c0000120 r14=ffffa00c15417ee0 r15=ffffa00c14cc91e0 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282 evsbc9+0xf570: fffff801`884af570 4c8b81b8000000 mov r8,qword ptr [rcx+0B8h] ds:002b:00000000`000000b8=???????????????? Resetting default scope PROCESS_NAME: CosemEmul.exe STACK_TEXT: ffffd381`d4e8d588 fffff801`884aec34 : 00000000`00000801 ffffa00c`14be42c0 00000000`00000007 ffffa00c`14cc91e0 : evsbc9+0xf570 ffffd381`d4e8d590 fffff801`884b0e53 : ffffa00c`17d61260 ffffa00c`14be4090 ffffd381`d4e8d690 fffff800`00000000 : evsbc9+0xec34 ffffd381`d4e8d5f0 fffff801`884b0ef5 : ffffa00c`141f0a30 ffffa00c`14be41e0 ffffa00c`141f0a30 00000000`00000000 : evsbc9+0x10e53 ffffd381`d4e8d660 fffff801`884aeab9 : ffffa00c`14be42c0 ffffa00c`14be42c0 ffffa00c`14be42d8 ffffa00c`14be4090 : evsbc9+0x10ef5 ffffd381`d4e8d6c0 fffff801`884b4cb8 : 00000000`00000000 ffffa00c`14be41e0 00000000`00000002 fffff800`1a17add3 : evsbc9+0xeab9 ffffd381`d4e8d6f0 fffff801`884aee68 : ffff07f5`d00d07f2 ffffa00c`14be41e0 ffffa00c`14be42d8 00000000`00000000 : evsbc9+0x14cb8 ffffd381`d4e8d740 fffff801`884ad2e7 : 00000000`00000001 00000000`00000002 00000000`00000000 ffffa00c`15417ee0 : evsbc9+0xee68 ffffd381`d4e8d770 fffff801`884a750d : ffffa00c`14be41e0 ffffa00c`15417ee0 ffffa00c`15417fb0 ffffa00c`14cc91e0 : evsbc9+0xd2e7 ffffd381`d4e8d7f0 fffff800`1a492bc0 : ffffa00c`137a2080 ffffd381`d4e8db80 00000000`00000000 fffff800`00000000 : evsbc9+0x750d ffffd381`d4e8d820 fffff800`1a491f5c : ffffa00c`00000000 ffffa00c`137a2004 fffff780`000002dc ffffd381`d4e8db80 : nt!IopSynchronousServiceTail+0x1a0 ffffd381`d4e8d8e0 fffff800`1a4911b6 : 00000000`055ce9b8 00000000`000003e8 00000000`00000001 00000000`00000000 : nt!IopXxxControlFile+0xd9c ffffd381`d4e8da20 fffff800`1a183903 : ffffa00c`14970080 00000000`055ce958 ffffd381`d4e8daa8 00000000`00000000 : nt!NtDeviceIoControlFile+0x56 ffffd381`d4e8da90 00000000`71b1223c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`055cf268 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x71b1223c SYMBOL_NAME: evsbc9+f570 MODULE_NAME: evsbc9 IMAGE_NAME: evsbc9.sys STACK_COMMAND: .cxr 0xffffd381d4e8cb90 ; kb BUCKET_ID_FUNC_OFFSET: f570 FAILURE_BUCKET_ID: 0x3B_c0000005_evsbc9!unknown_function OS_VERSION: 10.0.14393.3383 BUILDLAB_STR: rs1_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {8a65255b-85be-bc46-ff19-8e8689c51dfa} Followup: MachineOwner --------- > 솔내시스템(주) wrote: > ------------------------------------ > 추가 답변 드립니다. ezVSP 버전 5.0A에서 드라이버가 업데이트 된 바 있습니다. 혹시 ezVSP 버전이 5.0A보다 이전 버전을 사용하고 계시다면 최신 버전으로 업데이트 후 문제가 발생되는지 확인 부탁드립니다. 고맙습니다. > 장공 wrote: > ------------------------------------ > ezvsp가 돌아가고 있는 서버 운영체제는 Windows Server 2016 Standard 64bit 입니다. 가끔씩 시스템이 재부팅되는 현상이 발생합니다. 로그상에는 evsbc9.sys 드라이버 파일에 문제가 있다고 하는데, 혹시 업데이트된 드라이버가 있을까요? 감사합니다.
비밀번호
첨부파일
(2MB이하의 이미지, ZIP파일만 가능함)
기재하신 개인 정보는 문의내용에 대한 확인 및 신속하고 정확한 상담을 위해 수집 및 이용하고 있습니다.
기술 지원 외의 다른 목적으로 사용되지 않습니다. 위 개인정보 수집 및 이용에 동의합니다.
동의함
동의안함
공지사항
기술지원
자주 묻는 질문들
질문&답변 게시판
원격지원
고객지원
고객 맞춤 코딩 서비스 신청
A/S 및 수리신청
15일 대여신청
기술자료 요청
견적서 신청